How can we help?

Tap + on the Home or Profile screen, or go to Settings → Pets → Add a pet. Each new pet gets its own onboarding flow and personalized plan. Additional pets require PetPact Premium.

Open Profile → Care Plan to review your pet's active plan, edit tasks and times, or regenerate the plan. From onboarding you can toggle tasks on/off and set per-task times on the Schedule step.

Yes — PetPact supports multi-pet households. Same-species pets can even share sessions: one walk can complete the walk task for every dog at once.

In the app: Settings → Subscription → Manage. Or on your iPhone: Settings → your name → Subscriptions → PetPact. Cancelling keeps Premium active until the end of the current period.

The annual plan starts with 7 days free for new subscribers. You won't be charged if you cancel at least 24 hours before the trial ends — PetPact even sends a reminder the day before.

Install PetPact, then go to Settings → Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

Purchases are billed by Apple, so refund requests go through reportaproblem.apple.com. We're happy to help with anything else first — just email us.

Check Settings → Reminders in PetPact, then iOS Settings → Notifications → PetPact. Task reminders fire at each task's scheduled time; untimed reminders go out at 9:00 AM, and streak nudges at 8:00 PM.

GPS tracking is opt-in per walk — accept the prompt when starting a walk session. For best results, allow location access 'While Using the App' (or Always) in iOS Settings → PetPact → Location.

Use a clear, well-lit photo where your pet fills most of the frame. If the remote service is unreachable, PetPact falls back to on-device detection — you can also enter the breed manually.

All data lives on your device. Delete individual pets or records in the app, or delete the PetPact app entirely to remove everything. Deleting the app does not cancel a subscription — cancel first in your Apple ID settings.